The management of REFAROM SA establishes the following declared policy ,concerning products’ and services’ quality,with the purpose of satisfying customers’ requests in conditions of economic efficiency for the company.
The company’s management considers quality of the offered products and services , as an element of major importance for development. Satisfying of customers’ requests is achieved, through complete understanding of exigencies,and a continuos effort of improving quality level of the offered processes,products and services.The products manufactured by REFAROM SA are the following :
Shaped silica – alumina refractory products
The general manager declares that the products and services of REFAROM SA are achieved in a system of quality management based on standard SR EN ISO 9001:2008.
The company will be concerned, in satisfying customers’ requests, through supplying competitive products and services which are fulfilling customers’ exigencies,these being completed by post sales service.
REFAROM’smanagement of quality represents a type of concentrated management, focused on products’,services’, and processes’ quality, based on employees’ wholly involvement in accomplishing their own tasks, and foretells long term succes, through satisfying domestic customers and customers from abroad,and creating advantages for the company,partners and society.
Quality is the most important task of the company ;
Orientation towards customers ;
Employees’ motivation for quality;
Applying the best management, marketing-sales practices;
Developing strategic partnerships ;
Developing leader capacities at subdivisions’ managers
Systematic vision upon optimal functioning of the company
„Zero Failures”at process level and continuos improvement
Establishing,monitoring and achieving quality objetives
This policy represents the mangement’s commitment to employees,partners and society.
The policy in the field of quality is applied, to all the processes of the company,and the provisions of QMS(Quality Management System) are binding in the activity of all employees.
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